Refund policy

30 days, on everything

You have 30 days from the day your order is delivered to start a return. That applies to full-price and discounted orders alike. What differs is the form the refund takes.

To be accepted, items must be unworn and unwashed, in their original condition, with all tags still attached. Trying a piece on at home to check the fit is exactly what we expect you to do. Wearing it out is what we cannot accept back.

Full-price orders

Refunded to your original payment method.

Discounted orders

Returned for store credit or an exchange, for the full amount you paid, valid for 12 months. This covers anything bought with a discount code, a bundle or multi-buy offer, or during a seasonal or sitewide sale.

We do this because the margin on a discounted piece does not cover a cash refund and return handling both. You are not stuck with something that does not fit — you keep the full value and choose something else.

Final sale

Only items explicitly marked Final sale on the product page are excluded from returns. Nothing else is.

Damaged, defective, or incorrect items

Always a full refund to your original payment method, whatever you paid and whether or not the item was discounted. Check your order when it arrives, and if something is wrong contact us at support@shea-studio.com within 7 days with a photo. We will make it right at no cost to you, with a replacement or a refund, your choice.

How to start a return

Email support@shea-studio.com with your order number and the item, within 30 days of delivery. We will reply with instructions and the return address.

Please do not send anything back before contacting us. Returns sent without a return request cannot be matched to an order and cannot be accepted.

Return shipping

Unless the item arrived damaged, defective, or incorrect, return shipping is paid by you. We recommend a tracked service, as we are not able to refund a return that does not reach us.

Exchanges

Tell us the size or color you want when you email us and we will arrange it directly.

Items we cannot accept

Gift cards are non-refundable. For hygiene reasons we cannot accept returns on items that arrive worn, washed, soiled, scented, or altered.

Statutory cancellation rights

If your order ships to the European Union, or to any other jurisdiction granting a statutory right of cancellation, you may cancel within 14 days of receiving it, for any reason, and receive a refund to your original payment method. That right applies to discounted and sale items as well, and nothing in this policy limits it.

Refunds

Once your return reaches us we will inspect it and confirm by email. Approved refunds are issued within 10 business days; store credit is issued immediately on approval. Banks and card issuers can take a few additional days to post a refund. If more than 15 business days have passed since approval and you have not seen it, email support@shea-studio.com.